Refund & Cancellation Policy
We strive to ensure our customers are completely satisfied. Read below to understand your rights regarding cancellations and refunds at Nexora Labs.
Monthly & Annual Subscriptions
Subscriptions are billed in advance on a monthly or annual basis.
- You can cancel your subscription at any time from your billing dashboard.
- Access continues until the end of your current billing cycle.
- We do not offer refunds or credits for partial months of service or unused months.
One-Time Setup Fees
Applies to 'Done For You' setup packages and integrations.
- Setup fees are non-refundable once our team has begun the onboarding process.
- If you cancel your purchase before any work has commenced, a full refund will be issued.
Custom Development Services
For custom websites, SaaS, and mobile app projects.
- Payments are governed by the specific contract signed at the beginning of the project.
- The upfront retainer (typically 50%) is non-refundable to cover initial strategy and resource allocation.
Exceptional Circumstances
We understand that exceptional circumstances can take place. We may issue a refund, at our sole discretion, if:
- •You were incorrectly billed due to a technical error on our part.
- •Service experiences prolonged downtime violating our SLA.
- •Refund requested within 24 hours of initial subscription (first-time buyers only).
Processing Time
If a refund is approved by Nexora Labs, it will be processed and credited back to the original payment method used during the purchase. Please allow 5-7 business days for the refund to reflect in your bank account or credit card statement.
Contact Billing
If you have any questions regarding this policy, or wish to submit a refund request, contact our team:
hello@nexora-labs.inYour Competitors
Aren't Waiting.
Why should you? Let's turn your vision into a high-performance, revenue-generating reality in weeks, not months.